Walgreens CEO Roz Brewer to Leaders: Put Your Phones Away and Listen to Employees

Brewer, CEO of Walgreens Boots Alliance and one of only two Black female CEOs of Fortune 500 companies, says inclusion and equity are about making employees feel seen and heard.

HBR editor in chief Adi Ignatius sat down with Brewer in this episode of our video series “The New World of Work” to talk about:
• How inclusion and equity—making employees feel seen and heard—are just as important as diversity metrics
• How to ensure that employees feel empowered and love where they work
• The importance of learning a business thoroughly, even if it means a sideways career move.

When Brewer accepted a lower-level position at Walmart when she left Kimberly-Clark as group president, some people questioned the move -- but she says she needed to start there to learn about retail. “I was in a learning mode, but I took a step back to get ahead,” she says. “That's when my career began to really explode.”

This interview part of a series called “The New World of Work,” which explores how top-tier executives see the future and how their companies are trying to set themselves up for success. Each week, Adi will interview a leader on LinkedIn Live — and then share an inside look at those conversations and solicit questions for future discussions in a newsletter just for HBR subscribers. If you’re a subscriber, you can sign up for the newsletter here: https://hbr.org/my-library/preferences?movetile=newworldofwork.

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