Virtual Agent Academy: Issue auto-resolution for HR on Virtual Agent and other channels

Learn how to activate Issue auto-resolution (IAR) for HR questions on your Virtual Agent, email, or SMS. We are live every other Tuesday at 8:30 A.M. Pacific. Check out the Virtual Agent Academy page to register and for more information!

Introduction: 00:00
Overview: 00:49
Configuration: 7:23
Demo: 20:39
Final thoughts: 25:40

Helpful Resources & Links:
Virtual Agent Community -
Enable notifications for 3rd party messaging apps:
Configuring SMS channel:
IAR for HR store app -!/store/application/3eefb89bdc38cd50f87747162048c37b/2.0.0
Issue Auto Resolution for HR documentation -
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