Virtual Agent Academy: Issue auto-resolution for HR on Virtual Agent and other channels



Published
Learn how to activate Issue auto-resolution (IAR) for HR questions on your Virtual Agent, email, or SMS. We are live every other Tuesday at 8:30 A.M. Pacific. Check out the Virtual Agent Academy page to register and for more information! https://bit.ly/virtualagentacademy

Introduction: 00:00
Overview: 00:49
Configuration: 7:23
Demo: 20:39
Final thoughts: 25:40

Helpful Resources & Links:
Virtual Agent Community - https://bit.ly/vanluservicenow
Enable notifications for 3rd party messaging apps: https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/virtual-agent/concept/va-integration-messaging-apps.html
Configuring SMS channel: https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/notify2/task/t_ConfigureNotifyWithTwilio.html
IAR for HR store app - https://store.servicenow.com/sn_appstore_store.do#!/store/application/3eefb89bdc38cd50f87747162048c37b/2.0.0
Issue Auto Resolution for HR documentation - https://docs.servicenow.com/bundle/tokyo-employee-service-management/page/product/human-resources/concept/issue-auto-resolution-hr.html
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