"Tired of the Apologies": Workers, Flyers Say Southwest Airlines Meltdown Was Decades in the Making

The U.S. Department of Transportation says it will investigate cancellations and delays by Southwest Airlines after the airline canceled about two-thirds of its flights since a Christmas snowstorm. The unprecedented operational meltdown left thousands of travelers stranded, causing scenes of chaos at airports across the country during one of the busiest travel seasons in the year. Corliss King, vice president of TWU Local 556 representing Southwest flight attendants, says the union has warned the company for years about the technical issues that contributed to this week's chaos. We also speak with Paul Hudson of FlyersRights, the largest nonprofit airline passenger rights organization in the U.S., who blames decades of cost-cutting and chasing profits for the deteriorating service in the airline industry. "It's more profitable to have bad service than good service," says Hudson.

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