Ombudsmen in the United States

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In the United States, there is no unified federal ombudsman service. The role of handling complaints against federal authorities has to some extent been unofficially incorporated into the role of the US Member of Congress. This informal job has become increasingly time consuming. It is subject to criticism on the grounds that it interferes with a legislator's primary duty, namely to read and be knowledgeable about a bill before casting his or her vote.

Source: https://en.wikipedia.org/wiki/Ombudsmen_in_the_United_States
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