How To Use Tone of Voice To Approach Employee Mistakes | Negotiation Tactics | Chris Voss

Tone of voice is one of the most important lessons to master when negotiating with others. Accusatory tones and downward inflections are more likely to elicit a negative emotion from your counterpart. An upward inflection, however, is more approachable and can encourage collaboration to get your counterpart back on track and feel supported.

In this video, Chris Voss shares how to use an upward inflection to get your counterpart to think in a positive and constructive way.

__________

To begin your journey of tactical empathy, visit our website for booking opportunities, our blog, upcoming courses, training opportunities, and more: www.blackswanltd.com

To book your next training session, email [email protected].
__________

Send us a message!
Black Swan Group
▹ Facebook: https://www.facebook.com/BlackSwanLTD/ 
▹ Twitter: https://twitter.com/blackswangrp 
▹ LinkedIn: https://www.linkedin.com/company/3294906
▹ Instagram: https://www.instagram.com/blackswangroupltd/
__________

Order your copy of Never Split the Difference: Negotiating As If Your Life Depended On It:
https://info.blackswanltd.com/library
Need to practice your negotiation skills? Join the Black Swan Community to share negotiation techniques and success stories with like-minded individuals

Next Level Negotiators Facebook Group:
https://www.blackswanltd.com/next-level-negotiators-group

Black Swanlings LinkedIn Group:
https://www.linkedin.com/groups/8933474/