How to Achieve an Amazing Customer Experience for Both Clients and Candidates, with Nick Eaves

Many recruiters claim to provide excellent customer service. Certainly, nobody sets out with the goal of delivering bad service. But is customer satisfaction built into your recruitment process, and most importantly do you actually measure it?

My podcast guest, Nick Eaves, is the Chief Customer Officer of Stanton House. As his job title suggests, customer experience is something they take very seriously indeed. They’ve made customer satisfaction central to the way they engage with clients and candidates.

Nick believes it’s a key differentiator and one of the secrets to their success.

The results speak for themselves – Stanton House is one of the UK’s fastest-growing recruitment companies. Since launching in 2010, they have scaled to £35m and a team of 80 people with offices in the UK, Singapore, Hong Kong and the US.