HOW DOES ABN AMRO LINK EMPLOYEE LISTENING TO CUSTOMER EXPERIENCE? Interview with Patrick Coolen

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This week’s podcast guest is Patrick Coolen, Global Head of People Analytics, HR Intelligence and Organisational Design at ABN AMRO, talking about his journey, setting up and evolving his people analytics team at ABN AMRO, over the last eight years. In this clip, Patrick provides an update on the employee listening work that he has been doing at ABN AMRO.

In the Digital HR Leaders podcast, David Green speaks to people leaders who are driving transformation in their organisations, as well as other experts in the field on what HR needs to do to prepare for the Future of Work. Be sure to subscribe to our YouTube channel and to the podcast by going to https://www.myhrfuture.com/digital-hr-leaders-podcast.

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