House Cleaners Accused of Stealing - How to Manage Your Employees and Clients

House cleaners accused of stealing and how to handle that phone call. What do you do when your client calls and says an item has been stolen? How do you approach your employee when a client has missing jewelry, cash, etc.? What procedures should you have in place when something goes missing?

Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown (https://g.page/r/CbMI6YFuLU2GEBI/review)


Today's #BehindtheCleans is produced by Savvy Cleaner Training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your production team is Angela Brown, PJ Barnes, & Parker Shelton.

*** HOUSE CLEANERS ACCUSED OF STEALING CHAPTERS ***
0:00 - Meet Angela Brown, the House Cleaning Guru
0:24 - How do we prevent our employees from being accused of stealing?
0:39 - Do cleaners misplace items when cleaning?
1:01 - Is there a series of steps to take to make sure everyone is playing by the same guidebook?
1:13 - What to say during an interview
1:24 - What to tell a potential employee about stealing
1:49 - How to offer an out to someone you are interviewing
2:42 - How to handle a call from a client that is missing jewelry?
3:02 - Steps to be taken when an employee is accused of stealing
3:35 - Steps to be taken when an item is misplaced?
3:51 - Call the employee in for a face to face conversation
4:31 - Are stolen items actually misplaced?
5:36 - Why the cleaner moves some items
5:45 - What is a surety bond or janitorial bond?

*** PROMISED LINKS AND GOOD KARMA RESOURCES ***
How to Hire, How to Fire and How to Manage In Between: - https://amzn.to/3fKXuys
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The Manager's Book of Questions: 1001 Great Interview Questions - https://amzn.to/3NS3Vwj
96 Great Interview Questions to Ask Before You Hire - https://amzn.to/3hrNqLv
Hiring Talent: Decoding Levels of Work in the Behavioral Interview - https://amzn.to/3NO8w2A

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*** SPONSOR A CLEANER - SAVVY CLEANER SCHOLARSHIP FUND ***
Each year Savvy Cleaner gives away scholarships to the Savvy Cleaner Network, which includes training for house cleaners and maids, group coaching, and 24/7 network support. This trains them in personal protective equipment, chemical safety, cleaning equipment between jobs, how clean techniques, and more. If you find value in this show and you want to pay it forward, you can sponsor a cleaner here:
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*** THIS SHOW WAS SPONSORED IN PART BY ***
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MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com

SAVVY PERKS – Employee Pricing for Small Business Owners –
https://savvyperks.com

VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental
https://TurnoverCleaningTips.com

FUNNY CLEANING SHIRTS – Incentive and thank-you gifts for house cleaners and maids.
https://FunnyCleaningShirts.com

HOARDING WORLD - Helping you change your relationship with stuff
https://HoardingWorld.com

*** VIDEO CREDITS ***
VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o
HOST: Angela Brown https://g.page/r/CbMI6YFuLU2GEBI/review
PRODUCER: Savvy Cleaner https://savvycleaner.com