Holiday travel chaos: What went wrong and can it be fixed?

In light of recent holiday travel chaos, Duncan Dee, former CEO of Air Canada, and John Lawford, a lawyer and expert on consumer rights, join The National's Adrienne Arsenault to discuss what went wrong and answer viewer questions about how to avoid travel headaches.

#Travel #Airlines #cbcnews

00:00 Bad weather is not new, so what happened here?
01:05 Holiday travel chaos wasn't just a Canadian problem
01:52 What are my rights when stranded in another country?
03:11 Why are passenger rights so confusing?
04:09 The rules around lost or delayed luggage
04:47 What can I do to ensure my luggage arrives?
05:58 How do we fix the problems?

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The National is the flagship of CBC News, showcasing award-winning journalism from across Canada and around the world. Led by Chief Correspondent Adrienne Arsenault and Ian Hanomansing, our team of trusted reporters help you make sense of the world, wherever you are. The National was named Canada’s Best National Newscast by the Canadian Screen Awards and RTDNA Canada.