Former Best Buy CEO Hubert Joly: Empowering Workers to Create ‘Magic’

Joly says people are not a resource, they are the creative engine of innovation and change that companies urgently need.

HBR editor in chief Adi Ignatius sat down with Joly, author of The Heart of Business: Leadership Principles for the Next Era of Capitalism
(, in the fifth episode of our new video series “The New World of Work,” to talk about:
• Making meaningful purpose a genuine priority of business operations
• The “human magic” of empowered and self-directed employees
• Admitting you don’t have all the answers is a sign of strong leadership.

By putting people at the center of your company’s purpose, Joly says, we “start with a declaration of interdependence, where you embrace all stakeholders.”

This interview part of a series called “The New World of Work,” which explores how top-tier executives see the future and how their companies are trying to set themselves up for success. Each week, Adi will interview a leader on LinkedIn Live — and then share an inside look at those conversations and solicit questions for future discussions in a newsletter just for HBR subscribers. If you’re a subscriber, you can sign up for the newsletter here:

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