Eurostar and Eurotunnel delays: what can I claim?

Normal compensation rules for UK trains don't apply on Eurostar or Eurotunnel. So what are your rights if you're delayed on these cross-Channel services?

Chapter Headings
0:00 - Intro
0:51 - Eurostar v Eurotunnel: how rights vary
1:42 - Eurostar delays
4:25 - Eurotunnel delays
6:00 - Rejected claims

Links for this video
Rail Passengers Regulation (Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007)
Consumer Rights Act 2015, section 49
Eurostar: Claim Your E-Voucher
Eurostar: Claim a Partial Refund
Eurotunnel Conditions of Carriage, 23 December 2020
SNCF Mediator
Eurotunnel internal complaints procedure

Ask me a question for a future video -

Be the first to comment