Eurostar and Eurotunnel delays: what can I claim?



Published
Normal compensation rules for UK trains don't apply on Eurostar or Eurotunnel. So what are your rights if you're delayed on these cross-Channel services?

Chapter Headings
0:00 - Intro
0:51 - Eurostar v Eurotunnel: how rights vary
1:42 - Eurostar delays
4:25 - Eurotunnel delays
6:00 - Rejected claims

Links for this video
Rail Passengers Regulation (Regulation (EC) No 1371/2007 of the European Parliament and of the Council of 23 October 2007)
https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32007R1371&from=EN
Consumer Rights Act 2015, section 49
https://www.legislation.gov.uk/ukpga/2015/15/section/49
Eurostar: Claim Your E-Voucher
https://compensation.eurostar.com/?lang=EN#/
Eurostar: Claim a Partial Refund
https://prr.eurostar.com/#/
Eurotunnel Conditions of Carriage, 23 December 2020
https://www.eurotunnel.com/Eurotunnel/files/f1/f1bbce43-a8a5-4505-84ee-af0b41a48ff6.pdf
SNCF Mediator
https://www.sncf.com/en/customer-service/dispute-management/sncf-mediator
Eurotunnel internal complaints procedure
https://www.eurotunnel.com/uk/complaints-procedure/

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