Ep. #351: The Things You Need to Know About HR, with Dr. Ann Marie Gorczyca

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HR is one of the most difficult things you will face as a business owner. And bad HR decisions will cause many headaches. But you're not alone! Today, Kirk Behrendt brings back Dr. Ann Marie Gorczyca to review important things to know about HR so you can run a successful business. She shares examples from her most successful book, Beyond the Morning Huddle, to help you avoid dangerous and costly mistakes. For the best advice on avoiding HR nightmares, listen to Episode 351 of The Best Practices Show!

Main Takeaways:
Understanding HR is as important as maintaining your dental license.

Learn the six functions of HR to avoid costly mistakes.

Be very inquisitive in the interview process and verify given information.

Know and be up to date with laws and their changes.

Enforce and update your team employment policy and procedure handbook.

Hire slow, fire fast.

Snippets:
0:00 Introduction.
2:57 Dr. Gorczyca’s background.
7:09 Why this is an important topic in dentistry.
8:27 Biggest mistakes dentists make with HR.
10:41 Verify given information.
13:24 Why it’s important to on-board correctly.
15:09 Legality of the working interview and the cotton roll test.
17:57 Have a unanimous decision for new hires.
18:35 Not everyone is trainable.
21:28 Termination dos and don’ts.
24:02 Termination should not be a surprise.
26:48 Scenarios where dentists get in trouble.
33:26 The team employment policy and procedure handbook.
34:22 Why it’s important to update your handbook every year.
37:12 Other considerations.
38:16 Laws on lunch breaks.
41:33 Laws and tips on overtime.
44:57 Beware of the “overtime queen.”
46:41 Avoid the dangers of “happy hour.”
50:35 Do 360-degree reviews.
52:01 Changes to FMLA (Family Medical Leave Act).
53:08 Other resources for dentists.
57:12 A summary of HR.
1:01:19 Dr. Gorczyca’s books.

Reach Out to Dr. Gorczyca:
Dr. Gorczyca’s website: www.clubbraces.com

Dr. Gorczyca’s Facebook: https://www.facebook.com/GorczycaOrthodontics

Dr. Gorczyca’s Twitter: https://twitter.com/DrGorczyca

Dr. Gorczyca’s YouTube: https://www.youtube.com/channel/UChpbJpv0mkAHSzRJc7yGj-Q

Dr. Gorczyca’s social media: @gorczycaorthodontics

Resources:
Beyond the Morning HUDDLE by Dr. Ann Marie Gorczyca: https://www.amazon.com/Beyond-Morning-HUDDLE-Management-Successful-ebook/dp/B01609QD28

It’s Okay to Be the Boss by Bruce Tulgan: https://www.harpercollins.com/products/its-okay-to-be-the-boss-bruce-tulgan?variant=32207974957090

Traction by Gino Wickman: https://www.eosworldwide.com/traction-book

Arthur Curley, attorney at TDIC (The Dentists Insurance Company): https://ebusiness.ada.org/Education/author.aspx?id=363353&ET=Person

Dr. Ann Marie Gorczyca Bio:

Dr. Ann Marie Gorczyca has been a clinical orthodontist for over 25 years. She wanted to be an orthodontist since she was in the seventh grade when she had her own orthodontic treatment! After completion of her orthodontic residency program, she worked with world-renown orthodontist, Dr. T.M. Graber, in Evanston, Illinois. Since moving to California, she has taught at both UCSF and University of the Pacific Dental Schools and worked in a multispecialty group practice prior to opening her own orthodontic office in Antioch, California.

In addition to her private practice, Dr. Gorczyca is an adjunct clinical professor at the Arthur A. Dugoni School of Dentistry at the University of the Pacific. She has also taught at UCSF Dental School and Northwestern Dental School.

Dr. Gorczyca is an avid reader and has a passionate interest in business management. She lectures on business management topics at the University of the Pacific Dental School. These topics include Marketing, Teamwork, Treatment Coordination, Customer Service, Management Systems, and Human Resource Management. She has published her first book, It All Starts with Marketing - 201 Marketing Tips for Growing a Dental Practice, which is now available on Amazon.

A graduate of Wellesley College, Harvard School of Dental Medicine, and Harvard School of Public Health, Dr. Gorczyca completed her advanced orthodontic residency and received a Master of Science degree in oral biology from Northwestern University. She also has a master’s degree in Public Health.

Professional affiliations:

American Board of Orthodontics
Edward H. Angle Society of Orthodontists
Advanced Education in Orthodontics (Roth Program)
American Association of Orthodontists
Pacific Coast Society of Orthodontists
California Association of Orthodontists
World Federation of Orthodontists
American Dental Association
California Dental Association
Contra Costa Dental Society
Delta Implant Study Club
Seattle Study Club
National Board Testing Construction Committee for the American Dental Association
American Association of Dental Office Managers
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