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Employer Webinar: Customer Service – Exceeding Expectations & Building Loyalty



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Customer service is receiving a great deal of attention in almost every business and industry. The purpose of this training is to measure and increase customer service performance in both employees and managers. Discover why customers stop doing business with a company. Learn how to increase customer loyalty in your company.

By watching this webinar, you’ll learn:
• Understanding the communication process
• Create better customer care
• Identify external and internal customers
• Develop a positive approach to dealing with customer
• How to effectively respond to customers
• Develop Repeat Relationships

This webinar was presented by the California Employers Association and sponsored by the Monterey County Workforce Development Board.

Download the informational flyer here: http://www.montereycountywdb.org/wp-content/uploads/2022/08/8.11.2022-Monterey-Co-Exceeding-Expectations-Builing-Loyalty-2-1-4.pdf

Download the webinar handouts here: http://www.montereycountywdb.org/wp-content/uploads/2022/08/Monterey-Customer-Service-Handouts-1.pdf
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