Difficult People: What to Do When All Else Fails / The Harvard Business Review Guide

Before you throw in the towel, here are some last-ditch strategies to help you craft a work environment where you are able to do your job without all the drama, and keep your self-respect intact.

The advice in this video comes from HBR contributing editor Amy Gallo’s new book, “Getting Along: How to Work with Anyone (Even Difficult People)”, available here: https://www.amazon.com/Getting-Along-Anyone-Difficult-People/dp/1647821061.

00:00 Do you work with someone who’s difficult? Try these tactics before you give up completely on them.
00:45 Tactic 1: Set boundaries and limit exposure.
03:10 Tactic 2: Document your colleague’s transgressions and your successes.
04:30 Tactic 3: Bring the issue to someone in power (with caution!).
05:55 Tactic 4: Think long and hard about quitting.
06:50 OK, let’s review!

Produced by Amy Gallo, Jessica Gidal, and Scott LaPierre
Edited by Jessica Gidal
Video by Andy Robinson
Design by Riko Cribbs, Alex Belser, and Karen Player

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