Dealing with Employee Complaints

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It is important to deal effectively with employee complaints otherwise you can make matters worse and cause the employee to feel even more discouragement or anger.

If an employee comes to you with a complaint it could be a sign that they feel comfortable with you to bring you their grievance. Otherwise they might just start spreading negativity amongst the other employees. This gives you a chance to deal with the complaint and avoid any negative consequences.....

How to Confront an Employee Using Diplomatic Disagreement

Active Listening, a Vital Skill to Improve Employee Communication

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Find solutions to problems in leading, managing and working with people in the workplace. Tap into your unlimited potential to become the leader, manager and team member that you envision. Stephen Goldberg of Optimus Performance guides you with practical tips and ideas on leadership, team development, and personal performance in the workplace.

Improving the performance and productivity of employees has a direct and positive impact on business results. Optimus Performance delivers programs, tools and services that enable people to tap into their unlimited potential and work smarter. Our products and services are customized for each organization to address specific leadership, management and employee development needs.
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