Creating an Employee Experience Roadmap l What the Expert Says?

00:00 INTRO

01:48 - 03:46 THE PASSION ON CREATING A GUEST AND AN EMPLOYEE EXPERIENCE

03:47 - 05:27EMPLOYEE EXPERIENCE AND COMPANY CULTURE DEFINED

05:28 - 11:53 ASSESSING THE HEALTH OF EMPLOYEE EXPERIENCE
(SCALE OF 1-10)

11:54 - 20:16 FIRST STEPS IN CREATING A BETTER EMPLOYEE EXPERIENCE

20:17 - 25:36 CREATING A VISION FOR EMPLOYEE EXPERIENCE AND GETTING THE TEAM ON BOARD

To care for our people is considered on top of all things we do in our business. Employee experience is a priority but many are being misdirected in handling such.

In this episode of the Making Dough Show, we invited Anastasia Vladychynska, an expert in the field of Customer Experience Management. She is the founder of Vladychynska, a training and consulting company that helps national and multinational organizations dramatically improve their internal and external customer service. She worked with large companies such as McDonalds and Kenzo.

This interview will guide us in creating an employee experience roadmap based on what the expert says and not based on hearsays. It is a pinpoint not only for restaurant industries but for all businesses whose main factor is their employees. A lot of insightful learnings and thoughts in handling your employees, assessing employee experience, employee development stages and other factors has been shared in the discussion.

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To know more about our special guest, Anastasia, visit her website:
https://vladychynska.com/en

Watch: Managing People Who Are Hard To Manage | Restaurant Manager Tips https://youtu.be/KiN59JyKYp0
Watch: 3 Restaurant Manager Secrets to SUCCESS | Restaurant Manager https://youtu.be/AqumLhwgcSQ

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