3 Reasons Why You Should Ask For Patient Feedback

74% of patients find online reviews very or extremely important. This is why publishing reviews of current patients is a huge factor in generating new patients for your practice. The same study also found that 69% say they will not consider a provider with an average star rating lower than 4.0 out of 5 stars.

LINKS:
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https://etactics.com/blog/how-to-increase-patient-volume#Reviews
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In order to get the reviews, you first have to get feedback. That’s why getting patient feedback is so important. Doctors without a designated system miss many key opportunities. This includes the ability to engage with patients, correct potential problems, and build the organization’s reputation.

If you don’t ask for patient feedback, patients may think you’re not listening. They want to feel that they are heard, that someone cares about their observations. Patients are likely to switch providers if they don’t feel heard. In fact, 36% of patients said that they left a healthcare provider in the past two years. Establishing a patient feedback system can help patients engage with your practice and feel heard.

It is important that you offer automated surveys. Practices that don’t collect these surveys may be unaware of problems that could be impacting patient satisfaction. Using automated surveys, you can have access to data in real time. This makes it easier to make adjustments or improvements that better support patient retention. It can also improve satisfaction rates over time.

To tie this back to the statistics I listed at the beginning of this video, a lack of patient reviews may negatively impact your online reputation. A single negative review can have a significant impact on your average star rating, especially if you only have a few. To reiterate, 69% of patients won’t consider a healthcare provider with an average star rating of less than 4.0. Patient satisfaction surveys can help remind happy patients to leave their opinions in a review online.

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