Atlassian helpdesk
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Content:
- Jira Service Desk Review
- Jira Service Desk
- Jira Service Management Integrations
- Enable Support Acceleration with Jira Service Desk, Confluence, and Slack
- Three elegant ways to create HelpDesk in JIRA Cloud
- A Breakdown of Jira Service Desk Free Features & Limitations
- Welcome to Ingenico JIRA HelpDesk
- Enabling prebuilt integration with Jira Service Desk
- 6 Tips to run a successful service desk
- Atlassian acquires help desk firm Halp
Jira Service Desk Review
The product name is a truncation of Gojira , the Japanese word for Godzilla. According to Atlassian, Jira is used for issue tracking and project management by over , customers in countries.
Jira is offered in four packages: [11]. Jira is a commercial software product that can be licensed for running on-premises or available as a hosted application. Atlassian provides Jira for free to open source projects meeting certain criteria, and to organizations that are non-academic, non-commercial, non-governmental, non-political, non-profit, and secular. For academic and commercial customers, the full source code is available under a developer source license. In April , a cross-site scripting vulnerability in Jira led to the compromise of two Apache Software Foundation servers.
The Jira password database was also compromised. The database contained unsalted password hashes, which are vulnerable to rainbow attacks, dictionary lookups and cracking tools. Apache advised users to change their passwords. When launched in , Jira was purely issue tracking software, targeted at software developers.
The app was later adopted by non-IT organizations as a project management tool. The process sped up after the launch of Atlassian Marketplace in , which allowed third-party developers to offer project management plugins for Jira. From Wikipedia, the free encyclopedia. Issue-tracking product developed by Atlassian. This article may rely excessively on sources too closely associated with the subject , potentially preventing the article from being verifiable and neutral.
Please help improve it by replacing them with more appropriate citations to reliable, independent, third-party sources. November Learn how and when to remove this template message. Computer programming portal. Retrieved 8 September Retrieved 27 February Retrieved 15 October Retrieved 8 April Retrieved 5 November Retrieved 2 December Retrieved 28 January Retrieved 10 May The Apache Software Foundation.
Retrieved 15 September Retrieved 25 September Retrieved 20 April Atlassian official website. Retrieved 3 January Archived from the original on 27 January Retrieved 23 July Retrieved 13 October Retrieved 6 May Archived from the original on 14 July Retrieved 10 July Apache Software Foundation.
Retrieved 29 May An update on our security breach". Atlassian Blogs — Atlassian. Retrieved 2 July Retrieved 28 October Compare "big 4" SoftwarePlant". Bug tracking systems. Years indicate the date of first stable release. Fossil Azure DevOps Server Category Comparison. Categories : software Atlassian products Bug and issue tracking software Java programming language software Project management software Task management software.
Hidden categories: Articles with short description Short description matches Wikidata Articles lacking reliable references from November All articles lacking reliable references Use dmy dates from January Official website different in Wikidata and Wikipedia. Namespaces Article Talk. Views Read Edit View history. Help Learn to edit Community portal Recent changes Upload file.
Download as PDF Printable version. Wikimedia Commons. Jira logo. Atlassian [1]. Bug tracking system , project management software. Free software Fossil
Jira Service Desk
How do you build a service desk that can serve the needs of a scaling organization? In we had employees. With fast paced growth, we look for every opportunity to get more efficient, and running a successful service desk is a big part of that. The service desk is the center where customers e. Regardless of what type of help is being provided, the goal of a service desk is to deliver high-quality service to customers in a timely manner. There are often questions about the differences between service desk and help desks. To some extent, these may be semantic differences.
Jira Service Management Integrations
Download the latest product versions and hotfixes. Manage your portal account and all your products. Get help, be heard by us and do your job better using our products. Get practical advice on managing IT infrastructure from up-and-coming industry voices and well-known tech leaders. View All Integrations. Align your service desk and development teams using Jira Cloud integration with Service Desk. Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, SolarWinds has a deep connection to the IT community. SolarWinds uses cookies on its websites to make your online experience easier and better. By using our website, you consent to our use of cookies. For more information on cookies, see our Cookie Policy.
Enable Support Acceleration with Jira Service Desk, Confluence, and Slack
Welcome back. By the end of this post, you will be able to confidently understand Jira Service Desk and how it works. Understanding Jira Service Desk requires an understanding of Jira and its setup. When Jira Service Desk is installed, it will appear as another project type in the instance. Once a Jira Service Desk project has been created in your organization, you will see a variety of new features and terminology to become familiar with.
Three elegant ways to create HelpDesk in JIRA Cloud
The first point of contact for customers is often your service management, so it's really important that it helps to raise customer satisfaction, but it should certainly make your life easier too. If you're planning to build a service management or help desk using Jira Service Management or you just want to improve your existing JSM portal , we're here to help! In this blog, we'll share some of the knowledge we've gained from b uilding a great variety of Jira Service Management Portals, for ourselves and for countless customers. The good news is that the tips you will find below are all relatively easy to implement. And applying these best practices should really help you optimise your service desk to meet both your own needs, and those of your customers.
A Breakdown of Jira Service Desk Free Features & Limitations
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Welcome to Ingenico JIRA HelpDesk
Jira Service Desk by Atlassian is a help desk request tracker and ticketing system. It is designed for teams that receive requests coming from other departments or customers. The service helps these teams receive, manage, track, and resolve requests easier, from a central desk. Jira is an good product, and probably one of the more well-known at what it does when it comes to tracking requests and tickets.
Enabling prebuilt integration with Jira Service Desk
RELATED VIDEO: Einführung in Jira Service Desk von Atlassian- Funktionen und Integration mit Confluence (deutsch)View the report. How did we get here? Thousands of teams managed requests through service desks, reduced manual effort, and set up workflows across their organizations in departments like HR and legal. In , we introduced Jira Service Management to further unlock development, IT operations, and business teams, so they can deliver exceptional service experiences.
6 Tips to run a successful service desk
Service desk. You might think a service desk is just a support function, something IT-related, nothing to do with me. But a service desk can be more than that. Digitalization has come to revolutionize basically every aspect of how businesses run. As a result, organizations are moving from product businesses to services. To get the best customer experience, there has to be an organized way of reacting to incoming requests so that they are answered in good time, getting better by the day!
Atlassian acquires help desk firm Halp
Optimal solution for support and IT teams covering ITIL-based incident, request, problem, and change management for external and internal customers. Jira Service Desk is an intuitive tool for fast service delivery and collaboration. Increase the level of service delivery and request fulfillment with this software. With it, your service desk team will manage the full lifecycle of requests.
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