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As trade unions, our focus is improving the rights of those who work at Amazon. Reports of long, gruelling shifts with unreasonable productivity targets and unfair shift patterns are common in Amazon fulfilment centres. I have the shoulder pain for a few months. I had physio but didn't help too much. The same movements repetitive make the pain very bad. One undercover reporter said that while working in an Amazon fulfilment centre in Essex over the black Friday period, scores of staff who dipped below targets were sacked.

It has been reported that the high level of monitoring creates a culture of fear, many workers do not take their legally entitled breaks because of the impact it has on productivity and the subsequent risk to hours and ultimately employment, particularly for the many temporary and agency workers it hires.

The scale of the warehouses is so vast that many employees do not have time to go to the break room or for bathroom breaks — one report stated that employees were urinating into bottles [1]. I am pregnant and made to stand and work for 10hrs without a chair, they constantly mention my idle time and they are telling me to work hard even though they know I am pregnant. I am feeling depressed when at work. The gruelling working conditions have led to serious accidents at work and staff collapsing from exhaustion.

In just over three years, ambulances were called out times to 14 Amazon warehouses in Britain [1]. In more than half of those cases patients were taken to hospital.

GMB surveyed its members who worked for Amazon, revealing that 87 per cent said they were in constant or occasional pain due to their workloads [3]. In the US there have been reports of calls to for staff attempting suicide or having suicidal thoughts [4] and people have died while at work [5].

GMB have provided us with case studies see box 1 and testimonies from Amazon workers, highlighting some of the awful experiences and conditions workers are subjected to, including the mistreatment of pregnant women and harassment, verbal and physical abuse of workers from other colleagues.

Some reports from the corporate offices suggest the culture is just as demanding. Workers are encouraged to tear each other apart in meetings, work long and late hours and never disconnect.

In the summer Amazon called a Team Leader at their Doncaster Amazon site to attend a disciplinary hearing. She was 38 weeks pregnant. The charges were for gross misconduct. Her crime that caused the downtime during work, was due to pregnancy related illness.

She was made to attend a five-hour disciplinary hearing, she was not offered food or a drink. She was given a final written warning.

The member then appealed. Amazon then set up the appeal to take place on her due date, Amazon also wanted her punishment to commence after her maternity leave.

The woman worked for Amazon for 8 years, had an unblemished record and had progressed to be a team leader. A female associate was working at an Amazon site. She was carrying out her morning duties, when at around 9am she noticed another associate staring at her. She tried to ignore him but noticed that he asked another associate if she was Romanian. He then came over to her, she realized he must have been on the premises drunk as the smell of alcohol was obvious.

He tried to touch her and when she stepped back and asked for his login name on his ID he became aggressive and started shouting anti-migrant and misogynistic things at her and pushed her. Managers eventually turned up and took the drunk associate to security. Shaken up, the associate who had been attacked was taken to the canteen where she was told it was not that big a deal and there was no need to record it as an incident.

Twenty minutes later two other managers came to speak to her and record the incident but were equally dismissive saying that with people on site it was not possible for security to control everyone and see if they are drunk etc. The associate asked to go home as she was badly shaken, but management were more concerned with marking her absent for clocking off early than with what she had experienced.

Not human they treat you as if you are a robot. A undercover investigation revealed that drivers were expected to deliver up to parcels per day. Drivers often worked more than 11 hours, breaking legal limits and by the time deductions for things like optional van hire, insurance etc. By using self-employment and third party contracting, Amazon have been able to dodge any accountability for accidents, pushing all the risk and consequences onto drivers.

This has been in the spotlight in the United States, where drivers delivering parcels for Amazon have been involved in fatal accidents.

Probably the high target that has been set, because we have to work fast and work under pressure to make sure it is done, otherwise we are called upstairs to see managers.

Working at packing means I work a lot with my hands which is why I had a surgery. However, it is well documented that Amazon drivers, though not directly employed by them, much like their warehouse colleagues, have their performance tracked and are under immense pressure to complete the routes they are given within certain time frames [1].

Many third-party contractors have become reliant on Amazon for business, but again Amazon has been known to terminate contracts at short notice, forcing businesses into bankruptcy. However, they are never liable. As one report puts it:.

A look through reviews on recruitment websites reinforces what GMB have told us about what they are hearing on the ground from people working for Amazon and the gruelling conditions see box 2 [4]. Historically Amazon have been known to have supressed unionisation and sack people who attempt to organise, encouraging managers to bust any unionisation attempts they may see [5]. They have even closed call centres in response to unionisation attempts in the US [6].

The advert was removed after Amazon was asked to comment on the article. And it seems that this is not just a practice confined to their warehouses with a recent report emerging from the US of an Amazon Web Services employee warning colleagues that Amazon where monitoring employees with protected characteristics and any organising they may be doing.

Amazon have denied the claims [8]. Amazon preaches a lot of positivity and promises for the future but what you receive could not be further from the truth. The treatment is unfair and work life at Amazon is tough. People are favourite over others and hard work does not always get you far. You are watched all the time, going to the toilet for more than 5 mins feels like a crime although it takes 5mins or so to WALK to the toilet depending on where you are in the building. You are disciplined for being sick or falling ill.

The work has a physical toll on you - and sometimes long-term effect on your physical health. Desperation is why some people continue working at Amazon despite the harsh treatment. I worked as a security officer for amazon in Croydon, it was not the best environment to work in, due to management at amazon are very rude and very unfair on the way they talk down to you, they also use people as a scape goats if anything thing goes wrong, be prepared for management to shout at you and belittle you.

In fact no need to ring office they will ring you as they know how many parcels you have left if you decide to park up for 20 minutes you get an annoying phone call to say get a move on your tracked and traced they know your every move and every parcel you have delivered whatever time you get asked to meet at the depot add 2 hours unpaid work you only get paid from moment you set off with a van load and drive out of depot which takes 2 hours sometimes longer as there is a bottleneck of all the vans waiting to load up a massive traffic jam then the re attempts are in your own time.

While amazon has an overall rating on websites such as Indeed of 3. Amazon pays a lot of money to the workers but the work in amazon is very boring and challenging. But the pay is motivating. The working conditions are hard because u only get 2 minute breaks in a night shift and ur not allowed to sit down. Long hours, van rental is ridiculous price. There are many reports of poor employment practices at Amazon, from gruelling conditions to surveillance to poor management behaviour and they refuse to recognise or engage with unions unless forced.

Amazon argue they would rather have direct dialogue with employees where there are problems, but recent evidence during the Covid pandemic further suggests that they actively discourage organising in any form. Done as a stop gap for finance. Run by idiots, a culture of informing on fellow workers, awful canteen, breakneck pace, no respect for anyone, useless rude managers.

LONG shifts doing menial tasks with outdated broken equipment, fellow workers suffer the long hrs. Ripe with covid. Reports of a lack of protective equipment or sanitary measures, no ability to social distance, unsafe, and unrealistic productivity targets still being in place have all emerged during the crisis [1]. As the number of Covid cases in Amazon warehouses began to rise - Amazon workers across Europe [2] and America staged strikes and walk outs to try to get the company to act [3] and legal challenges have also been mounted by workers [4].

In France, following legal action from French unions, authorities ordered Amazon to temporarily sell and deliver essential items only to reduce the risk to workers while they investigated its health and safety measures. Amazon responded by closing their six warehouses for several weeks, eventually reopening after negotiating a deal with unions [5]. The German Union Verdi staged strikes at six Amazon sites across Germany after Amazon continued to stall on ongoing wage disputes and a push from the union to get a collective bargaining agreement for good and healthy work.

After much effort the action eventually led to over safety measures being implemented in distribution sites across Spain [7]. Long shifts with only half hour break. This isn't long enough as you have a face mask on for the full shift which is 8 or 10 hours.

Also phoned in the night on day off. Some staff are bullies. There has also been video and photographic evidence of cramped conditions for workers when going through security, in corridors and in locker rooms. GMB exposed this publicly and stated their intention to go to the Health and Safety Executive and call for urgent inspections of all Amazon sites across the UK [1].

Within days, Amazon then began to implement several required Covid safety measures. Amazon state that they have implemented a range of safety measures and policies to tackle the spread of Covid in their warehouses [2] , but with Amazon revealing that nearly 20, of their workers across the US have contracted Covid [3] , the evidence suggests they are doing the bare minimum unless forced [4]. The right to unlimited, unpaid leave was introduced at the start of the crisis, meaning many employees have had to make the choice between getting paid and their health if they needed to self-isolate.

Worse still, despite the ongoing health crisis, since the start of May even that policy has been terminated, meaning many workers fear being fired if they miss a shift [5]. Another well-known criticism of Amazon is the low level of tax it appears to pay in its multiple markets.

In fact, UK based organisation Fair Tax Stamp ranked Amazon the worst of the big six tech giants for aggressive global tax avoidance [1]. However, between and they have received tax credits of nearly half a billion euros which will be deductible from any tax bill [6].

Receiving subsidies and tax deductions is commonplace in the United States, where they have also been known to threaten and pull out of warehouses and investment when demands for higher taxes are made [7]. Campaigners, including unions, objected to the subsidy and raised other concerns — and Amazon pulled the plug [8]. There have also been reports of similar activity in the UK. In response to criticisms over the decision, Amazon cited the role it has played in job creation and contributions to the economy across the UK, but while Amazon has brought jobs, councils have little power in rate setting this sits with the Governments Valuation Office and yet business rates are one of their only sources of income after years of cuts to their budgets.

There is also a longstanding issue of the disparity in rates between bricks and mortar retailers and online companies such as Amazon when it comes to rates for their premises. Commenting on the Rugeley refund at the time, a representative of Cannock Chase Council pointed out:. Amazon, with its huge leverage as a big employer can find ways to benefit from public money and investment here in the UK and elsewhere yet seems unwilling to pay its fair share in tax.



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It's our job to make bold bets, and we get our energy from inventing on behalf of customers. It is one of the Big Five companies in the U. Fresh off its impressive announcement last week of its plans to hire 55, new employees and to host a massive job fair on Wednesday , Amazon on Monday announced several new training and If your interview is successful, Amazon will reach out to you via phone or email to make you an official offer to become an Amazon Logistics delivery associate. And, she was less excited about the minute commute. Applying to work at Amazon was so easy, but it made me take the notion of automation taking over the world seriously for the first time. Lab began in as a subsidiary of Amazon. Use LinkedIn Jobs to boost your chances of getting hired through people you know. The company announced this month it will open two new headquarters, one in New York City, and the other in northern Virginia, and that the A job offer letter is a formal offer that describes what the job entails and what the employee can expect from the job. Customer service jobs are among the most popular remote jobs at Amazon.


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As trade unions, our focus is improving the rights of those who work at Amazon. Reports of long, gruelling shifts with unreasonable productivity targets and unfair shift patterns are common in Amazon fulfilment centres. I have the shoulder pain for a few months. I had physio but didn't help too much. The same movements repetitive make the pain very bad. One undercover reporter said that while working in an Amazon fulfilment centre in Essex over the black Friday period, scores of staff who dipped below targets were sacked.


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Only available online. For more than three years, including well over strike days, the employees at Amazon continue to fight for a collective agreement. Although the labour dispute has still not been won, it exemplifies the struggle of employees in the low-wage sector against a global corporation. Important lessons have been learned, not only with respect to resistance against low wages and precarious employment in Germany, but also in terms of the conflict with the corporation at its other sites in Europe. Amazon takes an extremely anti-union stance at those sites too, but trade union resistance is likewise forming there.

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Inside the hellish workday of an Amazon warehouse employee

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