Funjet vacations
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Funjet Vacations Magical Vacation Giveaway!
A link has directed you to this review. Its location on this page may change next time you visit. For more information about reviews on ConsumerAffairs. I booked a vacation and had to cancel and rebook it. The agent told me he was applying the credit from my last booking to the new reservation.
He did not and I am receiving threatening e mails saying my trip will be cancelled in 3 days! I tried to correct this by an email. They will not apply the credit. I demanded to have a manager call me. They replied that they do not reply. Hi Jeff! Please send us an email to funjetsocial funjet. My husband and I booked our honeymoon using Funjet.
Our experience was horrible and contacted funjet to let them know about our experience. They asked us to provide a detailed review of the resort and we included photos to document our experience.
This "resort" was so horrible we changed our flights to leave early and would have left even earlier if there were flights available to do so. We expressed that we enjoyed one day total at the resort - we were supposed to be there for 6 days but stayed for 4 again, would have left earlier if there was a flight.
We spent a lot of money on flights and had to pay for all of our additional lunches dinners. We were hoping funjet would try to make this up to us by providing most of our money back. Instead, we were refunded for less than 2 days I had asked for 5 our of 6 days to be refunded. When I think of my honeymoon I will think of this horrible, disgusting resort and this terrible company, funjet, that didn't seem to care that our entire honeymoon was ruined and it cost us thousands of dollars.
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Enjoy reading our tips and recommendations. I felt I should share about the experiences I had the past few months as a travel consultant with different client reservations. Please keep in mind, most times when I call Funjet, it is a 45 minute to 1 hour wait to get through to a Funjet agent on the phone.
Hopefully Hyatt will get Funjet in order. Funjet processed the wrong Future Travel Credit even though I confirmed the hotel cancellation policy and Future Travel Credit with three different Funjet agents prior to cancelling. The issues first began when the hotel cancellation policy showed up incorrectly in their system for the reservation. When making the booking, the hotel was never a "non-refundable" hotel rate.
Please contact us for more information. He told me to contact the hotel myself the next day. A few weeks later, I called Funjet again to ask what the hotel cancellation policy was. After an hour on the phone, the Funjet agent told me he got transferred and disconnected by the hotel so I should call the hotel up myself.
So I did, but the hotel informed me the reservation was made through Funjet and refused to tell me what the cancellation policy was. The hotel said the cancellation policy has already been provided to Funjet and to ask Funjet.
I then called Funjet a third time about the hotel cancellation policy. The Funjet agent spoke with the hotel and told me as long as I cancel by Nov 9 4 days prior to arrival , it was fully refundable and she put notes on the reservation about who she spoke with at the hotel.
The following day on Nov 9 I called Funjet to cancel the reservation for my client and the Funjet agent said he had to call up the hotel again to re-confirm the hotel cancellation policy. He spoke with the hotel and got the same information as the previous agent, but then said he needed an email from the hotel stating hotel cancellation policy before processing the cancellation. He forgot to ask for the name of the hotel person he spoke with, which he should have done, so he had to call the hotel back.
After an hour on the phone with him, while waiting for him to get the name at the hotel, our phone got disconnected and he never called me back even though I provided my call back number. A few hours later, I called Funjet and asked another Funjet agent to cancel the reservation. She said the hotel is not an issue, it is refundable if we cancel today. This happened after all the phone calls verifying the hotel cancellation policy. So I spent an hour on the phone waiting for the Funjet agent to get an email from the hotel.
After receiving the email form the hotel, the Funjet agent told me he had to attach it as a file into a form for accounting to reprocess the Future Travel Credit. However, his system doesn't allow him to create a file to attach.
I spent another hour on the phone waiting for the Funjet agent to figure out how to attach the hotel email as a file to the form for accounting. The day prior to departure, my clients went online to check-in and discovered their flights were cancelled and they had nothing booked. I had to frantically call in and hold for 30 minutes while they got someone in the air department to exchange the ticket.
If you have any itinerary changes, check directly with the airline to ensure Funjet actually reissued the tickets for you. Make sure you go online and view the pricing before calling up Funjet to do an itinerary change. On one reservation, there were 3 different price points for the exact same room category.
Instead of choosing the lowest price, the Funjet agent chose the highest price. This happened on 2 different reservations. Funjet agents refuse to assist when they are supposed to. When my client tested Covid positive and needed to change his dates, I asked Funjet to contact the hotel to request a waiver on the hotel cancellation fee. The agent refused to and told me to contact the hotel directly myself.
So I did, and the hotel easily agreed to a waiver when I provided the Covid positive document as proof. However, the hotel said that the reservation is through Funjet, so Funjet is required to submit in waiver request directly to the hotel, it can't go through me.
I had to call up Funjet again to ask them to do it again. After changing the dates to the following week, my client still tested positive from the virus though he was symptom free, so I had to change the date again, further out. I called up Funjet to change the dates a second time and the agent refused to do allow me to change it. He said I am only allowed one change per reservation.
This is NOT true. I had to call back and get another agent who was willing to help. You may have to call back numerous times to get an agent willing to assist you because some of them aren't willing to when they are supposed to. Funjet agent messed up on trying to charge payment for the change and almost lost availability.
Wasted an hour of my life on the phone. To begin with, I couldn't hear the agent between a loud church bell outside his open window, his dog continuously barking, and his child screaming, crying, yelling, and talking not once but throughout the hour on the phone. Besides his unprofessionalism, when we finally got to the payment screen, I had to give the street address like 6 times before he understood it, his English was not good.
I was afraid he typed something wrong with the payment information. When he tried to charge the card, payment was declined. Instead of verifying the payment information with me to ensure he got it all correct, he first blamed the Funjet system. All, the entire system is down, no one can make any payments. This wasn't true at all. Then he decided to go out of the booking and try to do the whole thing again.
However, when he tried this, the availability was gone, and we could no longer book it. I recommend you quickly insist on verifying payment information because an agent tries to go out of the reservation and redo everything, causing you to lose availability.
Funjet agent didn't put proper notes on the reservation even though I had requested it 3 separate times. I was going to be out of town over the weekend, and my client needed to do a last minute change because he never got his passport.
I spoke with Funjet and requested 3 times in the phone call to properly note the reservation that I give approval for my client to call in directly and make the change over the weekend. The client assured me he would but never did.
When my client called in to do the change, Funjet wouldn't let him, he spent 4 hours on the phone trying to get it done. I had to contact Funjet again while out of town.
I would just emphasize you make sure the notes you requested are on the reservation before hanging up if it's something important.
Funjet agents gave me wrong information multiple times. I was given the wrong date to cancel by to avoid cancellation penalties, the wrong cancellation penalty amount, and the wrong date that transfers had to be added onto the reservation by. I suspected they were wrong when they didn't match up with what I was seeing on the confirmation and in the Terms and Conditions. You can't trust the agents to give you right information. Hi Lori, please send us an email to funjetsocial funjet.
I so regret not reading the reviews prior to booking my vacation. Covid is new to everyone and understand Funjet that we all are adjusting.
We never asked for refund just for you to allow postponing a few months. You have proven that you're only out for the money. I may not shut your company down but I definitely will get the word out. Word of mouth can make or break a company and I'm going to do my part to ensure on every platform that you are exposed to who you really are.
Family Travel Made Easy with Funjet Vacations
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A link has directed you to this review. Its location on this page may change next time you visit. For more information about reviews on ConsumerAffairs. I booked a vacation and had to cancel and rebook it. The agent told me he was applying the credit from my last booking to the new reservation. He did not and I am receiving threatening e mails saying my trip will be cancelled in 3 days! I tried to correct this by an email. They will not apply the credit. I demanded to have a manager call me. They replied that they do not reply.
Visit Vallarta-Nayari with Funjet Vacations
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With an active social presence, we found Funjet Vacations using social sales to identify people on Twitter. Specifically targeting those indicating that they need a vacation, Funjet engages with them to help them find travel solutions to soothe their stresses. This campaign is successful for Funjet because of three specific components:. See who else Funjet is helping explore this great big world on Twitter. Want to learn more about engaging potential customers and helping them take the next step? Contact us today for a free demonstration.
Funjet Vacations Coupons, Promo Codes & Cash Back
Follow Me:. This blog post is part of a paid SocialMoms and Funjet Vacations blogging program. The opinions and ideas expressed here are my own. I am an avid traveler. My family and I go everywhere.
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Funjet Vacations is a family-owned business that has been fulfilling vacation dreams for 40 years and counting. At Funjet, we are committed to creating vacations that far exceed the expectations of every customer and providing the best end-to-end service every step of the way. Travel Concepts takes the guesswork out of travel.
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